Refund Policy

 

Last updated: 10 October 2024

 

At Vokser Ventures LLP, we are committed to ensuring customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

 

Refund Eligibility

 

• Refunds are only available for products purchased within the last 14 days.

• The goods must be in the same condition as when you received them and in the original packaging.

• Certain items cannot be refunded, such as goods made to your specifications or personalized items.

 

Non-Refundable Items

 

The following items are not eligible for refunds:

 

• Goods made to your specifications or clearly personalized.

• Goods which, according to their nature, deteriorate rapidly or where the date of expiry is over.

• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• Goods that are, after delivery, inseparably mixed with other items.

 

Process for Requesting a Refund

 

To initiate a refund, you must inform us of your decision within 14 days of receiving the product. You can contact us by:

 

• Email: vokserventures@gmail.com

 

Once we receive your refund request and the goods are returned to us, we will inspect the returned items to verify their condition.

 

Refund Timeline

 

We will process your refund within 14 days of receiving the returned goods. Refunds will be issued using the same payment method you used for the order, and you will not incur any fees for the refund.

 

Shipping Costs for Returns

 

You are responsible for covering the cost of returning the goods to us unless the goods were damaged or incorrect upon arrival. We recommend using an insured and trackable shipping method, as we cannot be held responsible for goods lost or damaged during return shipping.

 

Contact Us

 

If you have any questions regarding our Refund Policy, please contact us:

 

• Phone: +91-9567994150

• Email: vokserventures@gmail.com